From the initial idea to the final samples, Ruevae works closely with all partners within our supply chain to ensure quality craftsmanship.
JOLIE NECKLACE
Meet the Jolie Necklace. She's the literal "classic with a twist" - our stunning 14k gold twisted chain will stay timeless and enhance any look. A true staple!
- Necklace is 40cm long, attached to a 5cm chain for your desired fit
- Crafted from high quality 925 silver, coated in 14K Gold Vermeil
- Worn and tested to meet the rigours of everyday living
- Secured by an engraved Ruevae butterfly closure
To ensure that your jewels last as long as possible, we recommend you follow the below care information:
- Exposure to water and moisture such as showering, hand washing and swimming can cause jewels to tarnish over an extended period
- Contact with perfume and cosmetic products can damage the gold plating and shorten the life of your jewels
- Delicate jewelry can break during exercise or vigorous activity
- Keep your jewellery in a cool, dry place away from direct sunlight
- Clean your jewels using a soft polishing cloth
Orders are processed locally in Brisbane, Australia from Monday to Friday (excluding Australian public holidays)
Please note that during sale and promotional periods, orders may take an additional 3-5 business days to arrive.
Australia
- Orders are shipped with Australia Post
- 3-5 business days or 5-7 business days (WA)
- Free express shipping on orders over $200 AUD
- $15 AUD express shipping on orders under $200 AUD
International
- Orders are shipped with Australia Post
- $20 AUD standard shipping or $40 AUD express shipping
- Duties and taxes may be incurred upon package arrival to the destination country. Charges in each country differ depending on the regulations
We don’t have the option to exchange your item, but we do offer 14 day returns on items if they match the return criteria for a credit note.
Return criteria
Returns can only be accepted if:
-
You request a return within 14 days of receiving your order
-
The item is unused and in its original condition
-
The item is in its original packaging and unworn
We do not accept returns of:
-
Sale items: All sale items purchased during sale periods are final. We do not offer credit notes on sale items that have been marked down or red penned unless the product is faulty, in which case we will provide a full refund.
-
Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.
Please note: for quality assurance purposes, all return items will be inspected at our Head Office on return. It remains at the discretion of Ruevae as to whether the item will be accepted for a credit note based on the conditions above.
Shipping and gift-wrapping costs are non-refundable for change of mind returns.